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RETURNS & REFUND POLICY

Online purchases require trust.
Karle Packaging allows you to shop online with full confidence.
If you received the incorrect product or it does not meet your requirements, please get in touch with us to return it for a refund.
Customers must write to our customer support at sale@karlepackaging.com.au within 14 days of receiving their shipment.
Customers must return the products to us within 30 days after approval for a refund.

1. Return Process

If you bought the wrong product or it is not suited for your purposes, we will gladly accept it back as long as the client tells our customer care staff in writing at sales@karlepackaging.com.au within 14 days of receiving the items.
The consumer returns the product to our Sydney warehouse within 30 days after approval. The original package has not been worn or opened. Product comes with the original packaging, instruction manual, and all attachments.
Please keep in mind that all shipping expenses are the responsibility of the client, and we will refund the product's value (less shipping + 20% restocking fee) once the products have been examined and restocked. (The restocking charge of 20% covers the costs of picking, packaging, and returning the product to the warehouse.)
If we sent the incorrect goods or it was damaged in transportation, please contact our customer service team and return the defective product to us. We will pay for the return postage of any damaged products. We will send you a totally new replacement.
We do not accept returns or exchanges on custom orders or custom printed items.
Do not return any items unless instructed by our customer service team in writing via email.

RETURN ADDRESS
7 Centenary Ave, Moorebank, NSW 2170
Telephone: 02 7239 8896

2. The packaged product is not as shown on the website. What do I do?

As each batch of product may vary slightly from the previous batch in stock, we cannot guarantee that the product will be the same as the previous batch. We also cannot guarantee that the image is the same colour as the product itself. This is because the settings of each electronic screen are different, and the displayed colours will also be different.

We provide a sample service, and you can buy samples to view or test. A flat fee of $12 (including postage and samples). We can provide samples of most of our products. We will notify you if we are unable to supply any requested product.

How to order samples?

Purchase this sample, put your requirements in the order remarks (size, colour or SKU), and we will send you samples according to your requirements.
Need help locating the correct sample or have an URGENT request? Contact our fantastic team at (02) 8006 1190 or email sales@karlepackaging.com.au , and we would be happy to help.

3. I want to cancel my order. Can I?

As long as your item has not left our warehouse, you can cancel it. To do this, please contact our customer service team by email or call on (02) 8006 1190 and they will be happy to help.

Unfortunately, once an item has shipped, it cannot be cancelled. Please wait for the item to arrive before requesting a return.

Please note that there is a 20% processing fee for cancelling or making changes to an order after it has left our warehouse, as well as any additional shipping charges incurred when returning the item.

4. Refund Processing Time

Any approved refunds will be returned to you via the same method you used to pay. All refunds are expected to take between 7-10 business days to process. Your receipt of a refund will depend on the time it takes for your financial institution to complete the refund.

RETURNS & REFUND POLICY

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